Mystery Shopping

Nanos Research is Canada’s premier mystery shopping service provider. Our diversity of experience and our commitment to quality will work to your advantage.

With our own in-house network of over 3,000 mystery shoppers across Canada, Nanos Research is among only a handful of research firms with a fully integrated mystery shopping field capability.

Outstanding Quality
All supervisors and mystery shoppers go through two levels of training. First, they are trained on the general principles and best practices of mystery shopping. Second, for each assignment or wave of mystery shopping research, they receive project specific training. Training includes role-playing and prompting on various scenarios which may occur during the mystery shop. Nanos Research shoppers do not “go-live” until they are fully briefed and meet our standards.

Clear Project Guidelines
Detailed Operational Guidelines for field supervisors and mystery shoppers are developed by Nanos Research. This also ensures that the client has detailed knowledge of the training and mystery shopping process.

National In-House Capabilities
Due to our large volume of regular mystery shopping commitments, Nanos Research maintains its own national mystery shopping network. As a result, Nanos Research has 100% control over the quality and the timing of the work.

Exceptional Reporting
Because of our breadth of experience conducting quantitative research assignments, we develop customized reports to longitudinally track and analyze the mystery shopping guidelines. The result is understandable data and actionable recommendations.

For more information on our track record, visit our featured work section.